What happens if a repayment fails? What happens if a repayment fails?

What happens if a repayment fails?

If a customer repayment fails for any reason, Capchase will send a notification informing the users associated to the Capchase account the payment amount that has failed and the reason for failure. The notification may indicate a resolutive action to take such as changing the bank account or funding the bank account to ensure a successful retry.

If the payment cannot be reprocessed within 5 days from the original payment due date, the account will be considered delinquent and a member of the Capchase Operations will reach out to discuss a plan to cure the account delinquency.

 

If you have any questions, don't hesitate to send us a message at support@capchase.com.

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