How can I send reminders from my business email?

Setting up email reminders to be sent from your own email address

To enhance email personalization and improve deliverability rates, we recommend configuring your email domain to send reminders from your own email address.

Before configuring it on your Capchase Account, we will need permission from your preferred email provider to send emails from your domain. Here are the steps to follow:

• I am using Gmail

  To use this feature, you’ll need to create a custom password and use your email address as a username for Capchase Collect. This can be done by following these steps:

  1. Go to myaccount.google.com.

  2. Select Security.

  3. Select 2-Step Verification.

  4. At the bottom of the page, select App passwords.

  5. Select “Other” and enter a name that helps to remind you where you used the password, such as “Capchase Collect”.

  6. Copy and paste that password under “Password” on your Capchase Account.

  7. That’s it!

• I am using another email service

  Depending on your email service provider, you’ll need to fill in some values for Host, Username, Password, and Port. These are some common provider info you can use:

  • Office365
    • Host: smtp.office365.com
    • Username: Your Office 365 Address (e.g. [e-mail])
    • Password: Your Office 365 Password
    • Port: 587
  • Outlook
    • Host: smtp-mail.outlook.com
    • Username: Your Outlook Email Address (e.g. [e-mail])
    • Password: Your Outlook Password
    • Port: 587

Now that we have your email’s permission, we can configure it in your Capchase Account.

1. Go to ‘Collect’ on the left-hand menu, and click on ‘View all buyers’.
2. Click on ‘Go to settings’, then on ‘Sent from’ and finally on ‘Add custom email’
3. Select your email service (Gmail or other), and include your login details.

If you have any questions, don't hesitate send us a message at [e-mail].