Balance, statements, and upcoming debits
Balance, statements, and upcoming debits
Learn where to find more about ...
How can I change the bank account from which I want to be debited?
You can change your bank account directly in the Capchase platform by go...
How is my currency determined in the Capchase platform? Can I change it?
Your currency setting will be automatically determined based on the loca...
A data connection has expired, how can I reset it?
If your data connection has expired, you will receive a notification to ...
A data connection has failed, how can I fix it?
If your data connection is failing or reporting an error, it is likely r...
How can I upload manual data files?
If you are trying to connect your data via integration but your selected...
Setting up and Updating Data Connections
To set up or update your banking, accounting, or subscription data conne...
How can I change my company’s details?
To change your company details, please contact Capchase Support at suppo...
How can I set up 2-factor authentication?
Capchase provides customers the option to enable 2-factor authentication...
How can I change my password?
You can change your password by clicking “Forgot password?” on the login...
How can I remove users from my company’s account?
Capchase prioritizes customer security, and in order to avoid malicious ...
How can I add new users to my company’s account?
To add new users to your company's Capchase account, follow the steps be...